Privacy Policy
Tile Design Pty Ltd
Effective Date: 2/11/2026

1. Introduction
Tile Design Pty Ltd (“Tile Design”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website [www.tiledesign.com.au] or engage with our services.

2. What Personal Information We Collect
We may collect the following types of personal information:

• Full name

• Phone number

• Email address

• Residential or business address

• Project details (renovation plans, measurements, preferences)

• Payment details (where applicable)

• Information submitted through contact forms or quote requests

• Any other information you voluntarily provide

We may also collect non-identifiable information such as:

• IP address

• Browser type

• Device information

• Website usage data (via cookies and analytics tools)
   

3. How We Collect Your Information
We collect personal information when you:

• Submit a contact form or request a quote

• Visit our showroom

• Contact us by phone, email, or social media

• Purchase products or services

• Subscribe to marketing communications

• Interact with our website

We may also collect information through cookies and third-party analytics tools.

4. Why We Collect Your Information
We collect and use personal information to:

• Provide tile, bathware and renovation services

• Respond to enquiries and provide quotes

• Process orders and payments

• Arrange deliveries and installations

• Improve our website and customer experience

• Send marketing communications (with your consent)

• Comply with legal obligations

We will only use your information for the purpose for which it was collected, unless otherwise permitted by law.

5. Disclosure of Personal Information
We may disclose your personal information to:

• Contractors and trades involved in your renovation

• Delivery providers

• Payment processors

• IT service providers and website hosting providers

• Professional advisers (accountants, lawyers)

• Government authorities where required by law

We do not sell or rent personal information to third parties.

6. Cookies and Website Analytics
Our website may use cookies to enhance user experience and collect analytics data. Cookies help us:

• Understand website traffic

• Improve website performance

• Tailor content and advertising

You can disable cookies through your browser settings, however this may affect website functionality.

7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.
To make a request, please contact us using the details below.

9. Overseas Disclosure
Some of our third-party service providers (such as website hosting or email marketing platforms) may store data overseas. We take reasonable steps to ensure these providers comply with Australian privacy laws.

10. Marketing Communications
We may send you promotional materials about our products and services. You can opt out at any time by:

• Clicking “unsubscribe” in our emails

• Contacting us directly
   

11. Complaints
If you believe we have breached your privacy rights, please contact us in writing. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

12. Contact Us
Tile Design Pty Ltd
Unit 6/7 Hollylea Road, Leumeah NSW 2560
Phone: (02) 4625 3355
Email: eddie@tiledesign.net.au

13. Updates to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.